Support
Email jeric@kakao.com or call +82-502-1948-6069 (weekdays 10:00–18:00 KST). We usually reply within 1–2 business days.
Payments & refunds
How do I get a refund?
All purchases are processed by Google Play. Within 48 hours you can request a refund yourself in Google Play › Profile › Payments & subscriptions › Budget & history (Google Play refund policy). After that, email us with your order number (starts with GPA.).
Can opened Headhunter packs be refunded?
Digital content delivered immediately on purchase may not be withdrawable under Korean consumer law, and we tell you this before purchase. Payment errors or missing items are fixed after review. See the terms.
My purchase (Remove Ads / Premium) disappeared
Open the app's settings or shop while signed in to the same Google account and it restores automatically. If not, email us your order number.
Kaltoe Defense
Can I move or recover my game data?
There's no account, so game data lives only on your device. Uninstalling or switching phones loses progress. Paid items restore on the same Google account.
Where are the odds?
In the pack screen and shop ("Probability info") and on the probability page.
Ghost Mode
Auto-replies aren't being sent
- Allow Ghost Mode in Settings › Notification access.
- Check the messenger is enabled in the app and Ghost Mode is ON.
- Group chats are skipped by default, and each chat has a cooldown.
- The free version sends up to 5 replies a day.
- The messenger must offer a Reply button on its notification. If the chat is open, no notification arrives, so Ghost won't reply.
Are my messages sent to a server?
No. Everything is processed on your device. See the privacy policy.
Privacy
Privacy policies: Kaltoe Defense · Ghost Mode. You can delete data any time with "Reset data"/"Delete my data" in each app's settings.